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good people can overcome a bad system
Unlike my post yesterday, this one isn’t a rant. It is praise for those who put customer service first, in spite of the system which has been thrust upon them. Today I contacted a different company regarding a billing/customer service issue. The IVR was annoying as is now, unfortunately, expected. The first customer service rep…
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a bad system
This site will not be rant filled…but today’s post is a rant. Today I received a text message requesting payment for a bill. So I clicked on the link which seemed legitimate. The resulting site asked for my BoD and zip code, both of which I supplied. The system then replied that no such account…
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homelab 4U server rack
I have a few mini-pcs, specifically HP EliteDesks, and raspberry pi 5s. Presently they sit scattered on server shelving. Workable but suboptimal. Deciding to address this, and owning a 3D printer, I decided to print a small 4U server rack to consolidate the hornet’s nest. Thankfully, others came before me so there were plentiful options…
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mistake substitution
Companies, and people, make mistakes. We see that in our daily lives. When mistakes are made, there are three option: 1) admit, correct and move on; 2)double down an insist that no mistake was made; and 3)find a way to achieve your goal by substituting the orginial mistake for another. Unfortunately, option 3 was chosen…