Category: musings
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quiet mornings
Woke up early this morning, before the house was up. Had time with my thoughts regarding what I’ve been working on and thinking about working on next. Lots of potential, little execution thus far. That’s going to change.
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good people can overcome a bad system
Unlike my post yesterday, this one isn’t a rant. It is praise for those who put customer service first, in spite of the system which has been thrust upon them. Today I contacted a different company regarding a billing/customer service issue. The IVR was annoying as is now, unfortunately, expected. The first customer service rep…
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a bad system
This site will not be rant filled…but today’s post is a rant. Today I received a text message requesting payment for a bill. So I clicked on the link which seemed legitimate. The resulting site asked for my BoD and zip code, both of which I supplied. The system then replied that no such account…
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mistake substitution
Companies, and people, make mistakes. We see that in our daily lives. When mistakes are made, there are three option: 1) admit, correct and move on; 2)double down an insist that no mistake was made; and 3)find a way to achieve your goal by substituting the orginial mistake for another. Unfortunately, option 3 was chosen…