Category: daily
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good people can overcome a bad system
Unlike my post yesterday, this one isn’t a rant. It is praise for those who put customer service first, in spite of the system which has been thrust upon them. Today I contacted a different company regarding a billing/customer service issue. The IVR was annoying as is now, unfortunately, expected. The first customer service rep…
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a bad system
This site will not be rant filled…but today’s post is a rant. Today I received a text message requesting payment for a bill. So I clicked on the link which seemed legitimate. The resulting site asked for my BoD and zip code, both of which I supplied. The system then replied that no such account…
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mistake substitution
Companies, and people, make mistakes. We see that in our daily lives. When mistakes are made, there are three option: 1) admit, correct and move on; 2)double down an insist that no mistake was made; and 3)find a way to achieve your goal by substituting the orginial mistake for another. Unfortunately, option 3 was chosen…
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paying for others mistakes
One of the ultimate annoyances is when we have to pay for mistakes made by others or, worst yet, those made by an automated system with no oversight. Without making it overly personal, in my case it is a medical billing issue – that is being billed for work not performed because it could not…