Category: customer service
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etsy shop is live
Parallex Prints shop is live on etsy. While the actual shop setup was relatively straightforward, the process has proven to be a little frustrating. For instance, getting in touch with human support personnel has been made as difficult as I can imagine it can be. Making what I consider minor modifications to the shop site…
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good people can overcome a bad system
Unlike my post yesterday, this one isn’t a rant. It is praise for those who put customer service first, in spite of the system which has been thrust upon them. Today I contacted a different company regarding a billing/customer service issue. The IVR was annoying as is now, unfortunately, expected. The first customer service rep…